Privacy Policy — Elite Pixels
Last updated: 28 December 2025
This Privacy Policy explains how Elite Pixels (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information. We are committed to protecting your privacy and ensuring transparency in how we handle data as a web design and development agency.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). For users located in the European Union (EU) or United Kingdom (UK), we process information in accordance with the General Data Protection Regulation (GDPR) where applicable.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information that allows us to provide professional web services and maintain business operations.

• Information You Provide: Name, business name, phone number, email address, project briefs, and billing/payment details.

• Client Administrative Data: To perform our services, we may collect login credentials for your website, hosting provider, or third-party APIs. This information is treated as highly confidential.

• Information Collected Automatically: IP address, browser type, device information, and website usage data (pages visited, time on site) collected via cookies and analytics.

• Sensitive Information: We do not intentionally collect sensitive information (e.g., health or ethnic data) unless it is volunteered by you and necessary for a specific project.
   

2. How We Use Your Information
We use your information for purposes that are lawful and directly related to our agency functions, including:

• Providing quotes, proposals, and project documentation.

• Designing, developing, and maintaining your digital products.

• Communicating project updates and providing technical support.

• Invoicing and processing payments.

• Portfolio Display: Unless otherwise agreed in your service contract, we may display screenshots or descriptions of your completed project in our professional portfolio to demonstrate our work.
   

3. Legal Basis for Processing (GDPR Users)
If the GDPR applies to you, our legal basis for processing data includes:

• Contractual Necessity: To fulfill our agreement to build or manage your website.

• Legitimate Interests: For business improvements and direct marketing (where permitted).

• Legal Compliance: To meet tax and regulatory obligations.

• Consent: Where you have explicitly opted-in to receive communications.
   

4. Sharing and Disclosure
We do not sell or rent your data. We only share information with third parties necessary to deliver our services, such as:

• Sub-processors: Cloud hosting (e.g., AWS, Google Cloud), project management tools (e.g., Trello, Slack), and CRM/Email systems.

• Financial Services: Payment gateways (e.g., Stripe, PayPal) and accounting software.

• Professional Advisers: Accountants, legal counsel, or business consultants.

• Legal Requirements: Government authorities when required by law or to protect our legal rights.
   

5. Data Storage and Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure.

• Credential Management: Client passwords and access keys are stored in encrypted, professional-grade password management systems.

• Transmission: We use SSL/TLS encryption for data transmitted through our website.

• Data Breach: In the event of a data breach likely to cause serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.
   

6. International Data Transfers
Elite Pixels is based in Australia. However, we use service providers that may store data in the US, EU, or other regions. We take reasonable steps to ensure these providers maintain privacy standards equivalent to Australian and GDPR requirements.

7. Cookies and Analytics
Our website uses cookies to enhance user experience and analyze traffic.

• Functional Cookies: Essential for the website to operate.

• Analytics/Marketing Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics) or for retargeting (e.g., Meta Pixel).

• You can manage or disable cookies through your browser settings, though some website features may stop functioning correctly.
   

8. Your Rights and Choices
Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you.

• Request the correction of inaccurate data.

• Request the erasure of your data (the "right to be forgotten").

• Opt-out of marketing communications at any time via the "unsubscribe" link.
   

9. Retention of Data
We retain your information for as long as your account is active or as needed to provide services. We also retain data as necessary to comply with legal obligations (such as keeping financial records for 7 years).

10. Complaints
If you have a complaint about how we handle your privacy, please contact us using the details below. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us
For any questions regarding this policy or your data, please contact:
Elite Pixels Email: elitepixels.au@gmail.com
 Postal Address: Sydney, Australia.